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Your 360 Case Management Specialists

Your Team of health care professionals provide specialist services meeting the needs of babies, children and adults with complex needs.

This includes acquired brain injury, spinal cord injury, multiple complex injuries, cerebral palsy, complex clinical care, amputations and complex orthopaedic injuries.

360's Case Management Specialists

Lisa - Case Manager

With 13 years’ nursing experience, I pride myself on building therapeutic relationships with my clients, families and wider support networks.

As a Senior Case Manager, a role I have been doing since 2015, I build trusting, mutually respectful and empathic relationships to maximise positive outcomes.

I particularly enjoy helping clients to overcome their various challenges and enjoy the diversity of the role.

It is a privilege to be able to use my skills and experience to assist my clients to adjust to life with a permanent disability or a life changing condition.

Clare - Case Manager

I grew up with two cousins who had undiagnosed genetic neuro-disabilities and my Dad worked at their special needs school. So, from a very young age, I observed many of the issues faced by families and children with disabilities.

I knew I wanted to be a Physiotherapist from the age of 14 and wanted to work in paediatrics, so I volunteered at my local special needs school while studying for my A-levels and completed a paediatric placement as part of my undergraduate studies.

I have worked in paediatrics as a Physiotherapist for 15 years and have witnessed the difference organised and proactive case management can make to a young person and their family. I enjoy using my skills to support children and their families to achieve their potential and improve their quality of life.

Jo - Case Manager

As a Case Manager and Expert Witness, Joanne has completed in-depth assessments for clients which consider past, present and future care needs for housing, equipment, therapy and transport, preparing detailed reports for the court from her assessments.

Since 2012 she has combined case management with her role as a practising Occupational Therapist. Specialising in therapy that includes complex and progressive care needs for Motor Neurone Disease and palliative care, Joanne works with Multi-Disciplinary Teams providing assessments for moving and handling techniques, seating and planning large adaptations to housing/homes. She also has experience in setting up wellbeing programmes for relaxation, joint protection and energy conservation.

Kati - Case Manager

As a Senior Case Manager to a number of children with complex needs, I work closely with the child and their family to co-ordinate and facilitate plans to ensure their full range of care, therapy, education, equipment, leisure and housing needs are being met. This includes vast experience in setting up and managing a mix of private agency and directly employed care packages. As a senior case manager, I also provide supervision, support and training to junior case managers.

I have extensive experience of assessing children and adults with complex physical and learning disabilities including Cerebral Palsy, Acquired Brain Injury, Autism and behavioural difficulties, Muscular dystrophy and amputee’s.

Martha - Case Manager

Martha is a qualified occupational therapist with wide ranging experience working with children and adults. She specializes in working for clients with acquired brain injury, cerebral palsy and learning disability.

Post qualification, she completed two consecutive professional roles in educational settings for children and young people. The first was an NHS provider for children and young people with profound and multiple learning difficulties and she also had direct input to the onsite community rehabilitation centre for children and young people post brain injury.

The second role she commenced was also an educational setting in the charity sector for children with a primary or secondary diagnosis of epilepsy. She completed therapy programmes for many young people who also had Cerebral Palsy, Autism Spectrum Disorder (ASD) and Rett’s Syndrome to name a few.

Martha widened her therapy skills to the adult sector in an NHS community rehabilitation position for adult’s post hospital admission. She provided extensive assessment, treatment and equipment provision in order to maintain the independence of clients in their own home with a care package, or in supported community accommodation.

Martha continued to gain experience working with adults and progressed on to a senior independent position to assist clients with Motor Neuron Disease, Multiple Sclerosis, Learning Disability and Acquired Brain Injury.

With Martha’s experience with children and adults, in particular in neuro-disability it has been a natural progression to work as a case manager and transfer many of her skills as an occupational therapist into the field of case management.

Claire - Case Manager

As a qualified Occupation Therapist, Claire says caring for others is something that comes naturally to her. Although a Specialist Pediatric Occupational Therapist, she has also worked extensively with adults of all ages with a wide and varied range of both physical and mental disabilities.

Claire’s pediatric experience includes working with children who have complex neurological and genetic disorders, supporting them and their families. Her pediatric role involves supporting children to access education, play and self-care activities.

Claire’s role as a Case Manager means she can concentrate on her clients and enable their skills and abilities to overcome their disabilities. She believes in turning negatives into positives and her first class communication skills mean she is caring, supportive and reassuring, in the process.

Christine - Case Manager

Christine has over 20 years’ experience working with clients with a variety of physical problems, both in New Zealand and the UK; utilising the latest medical evidence to support her clinical reasoning.

She has specialist experience in the management of amputees, hand and upper limb injuries, burns and complex orthopaedic problems. She supports both adults and children in their rehabilitation management; including the management of high specification prosthetic and orthotic needs, alongside supporting them with post traumatic symptoms.

She also has experience supporting children through reintegration into schooling, sports and leisure activities. Christine has experience in negotiating, implementing and evaluating goal-directed, client-focused rehabilitation programmes and links this with the management and coordination of statutory and private care and/or therapy services.

Throughout her career as a clinician and case manager and is easily able to develop rapport and a therapeutic relationship with them which allows a successful rehabilitation programme to be implemented. In addition to being a Case Manager, Christine works as an Independent Occupational Therapist treating patients with complex upper limb injuries, providing Occupational Therapy Home Assessments and preparing Cost Care Reports as an Expert Witness and in relation to upper and lower limb amputations, complex upper limb injuries and complex orthopaedic injuries.

Prior to working independently, Christine worked for 12 years as a Senior Occupational Therapist within a Specialist Regional Plastics and Hand Surgery Unit, treating patients with complex hand injuries, burns and plastics injuries and conditions, and amputations.

Rebecca - Nurse Advisor

As a child I always knew I wanted to be a children’s nurse. On leaving school I began my children’s nurse training at Great Ormond Street Hospital for Children in London.

After qualifying I consolidated my training on the Metabolic/Gastrointestinal Ward. I then felt I needed to gain experience in general paediatrics and moved to a District General Hospital, where I spent five years, and was promoted to Ward Sister. I returned to Great Ormond Street in 1994 as Ward Sister of the ENT Surgical ward gaining experience in airway management.

In 2003 I was sponsored to work for two years on the General Surgical ward at the Children’s Hospital in Perth, Australia. I stayed for twelve!

Over the years I have developed many skills in caring for children with a huge variety of complex needs including: tracheostomy care, enteral feeding, Total Parenteral Nutrition and Hickman Lines.

On returning to the UK I worked in the community on several complex children’s care packages, before joining the 360 team. I am now able to use my skills and expertise to assess and plan children’s complex clinical needs, and train staff within the community.

Debbie Walter

Debbie - Community Assessor

Debbie brings 15 years of experience in the care sector to 360 Case Management.  Her role includes conducting and writing risk assessments, and writing and reviewing Support Worker plans for clients in the community.

Debbie’s background includes working with children and adults with clinical, physical and learning disabilities. Her work involves managing staff, working in partnership with external professionals such as clinicians, social workers, and Care Quality Commission.

Debbie is also qualified in Assessing Vocational Achievements and has an Undergraduate Certificate in Health and Social Care. Her extensive experience means she is well placed to support clients, their families, and the 360 Case Managers and other team members.

360's Training Experts

Lin - Training Manager

Lin is 360 Case Management’s Training Manager and is responsible for coordinating the complex care and mandatory training. This training is available for 360’s care staff, as well as outside organisations using this service.

Lin is a versatile and enthusiastic manager who understands the importance of excellent customer service and teamwork. She is extremely excited to be part of 360 Case Management and is looking forward to supporting clients and their families to ensure that they have the highest quality of service that 360 has to offer.

Lin’s knowledge of healthcare spans some 30 years. Her experience includes her role as a Registered Manager for a care organisation caring for adults and children with complex care needs. This includes Acquired Brain Injuries, Learning Disabilities, Clinical Care and Spinal Injuries.

Previously, Lin worked in the corporate sector as a Medical Insurance Claims Team Leader for BUPA. Following this she worked for Legal and General Healthcare, as Manager of their Private Medical Insurance Claims Division.

In these roles, Lin’s responsibilities and experience included:

  • Cost Management of exceptional/high value claims
  • Technical updates and sign-off approval for existing and future products
  • Research into innovative medical techniques in order to recommend eligibility of treatment
  • Recruitment, training and development of all Claims Assessors.

360's HR & Payroll Experts

Leanne - HR and Case Coordinator

Joining the team in March 2017 Leanne brings a wealth of experience to 360 Case Management by providing administrative HR and Payroll support on a daily basis.

Her background of working within a solicitors and achieving her Certificate in Personnel Practice lends well to supporting the families and our Case Managers.

She excels at running our weekly and monthly payrolls and is always on hand to help.

Lisa - HR and Case Coordinator

Lisa has been providing case management support to clients and HR Client Managers since 2013.

She is an integral part of the team, assisting with the recruitment process and general HR administration in a professional, positive and approachable manner.

Lisa has previously worked as a Legal Secretary and Recruitment Consultant.